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Most Requested
- Interested in Selling Jewelry, Timepieces & Luxury Accessories
- Jewelry, Timepieces & Luxury Accessories Related Question
- When will I receive my winnings/purchases?
- What are my fees, shipping, and handling charges?
- Contact a Specialist
- Questions Regarding Trusts & Estates
Jewelry, Timepieces & Luxury Accessories Collecting & Valuation
- Jewelry, Timepieces & Luxury Accessories Related Question
- Interested in Consigning Jewelry, Timepieces & Luxury Accessories
- First time Consignor? Learn more about the process.
- Interested in Selling Jewelry, Timepieces & Luxury Accessories
- How much are my Jewelry, Timepieces & Luxury Accessories worth?
- Questions Regarding Trusts & Estates
- Questions Regarding Museum & Institutional Services
- Formal Appraisal Service Question
My Account
- Change my personal information (e-mail address, e-mail preferences, physical address, etc.)?
- Technical problems with Website or Registration
- I am having problems signing in or accessing members only features.
- Forgot User Name or Password?
Payment and Delivery
- When will my invoice be posted to the website?
- When is my invoice payment due?
- Does Heritage have a payment plan?
- What are my fees, shipping, and handling charges?
- When will I receive my winnings/purchases?
- Do I have to pay sales tax?
- What are your payment options?
- Why didn't I receive an invoice in the mail?
- Can I pay using PayPal? I noticed I can login via my PayPal Account.
- Can I pay my invoice with cryptocurrency?
- Why did you not auto charge my credit card?
- Why do you charge 2.5% credit card fee?
- Can you pay me in Bitcoin for the items I sold through Heritage?
Auctions and Bidding
- Bidding Tutorial
- Everything you need to know about consigning to an auction
- What is Heritage Live?
- Heritage Live! Frequently Asked Questions
- Questions About Online Auctions
- General Bidding Question
- I'm interested in a lot that did not sell in your last auction.
- Results of past auctions and my previous bids
- Why is there no description for an auction lot?
- Report an error/bug, description or lot correction
- Why is there no image with this lot?
- What is the Buyer's Premium?
- How can I be notified when an item I’m interested in comes up for auction?
- Get help setting up a Wantlist
- Why am I being outbid immediately?
- Terms and Conditions
- How do I sign up to receive printed catalogs?
Other
Below are some common answers to questions on the topic you selected:
If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.
Why is there no image with this lot?
Images should be posted for all single item lots in any auction that is open for bidding. If such a lot does not have an image, please let us know the auction number and lot number in question. Also, note that some multiple item lots may not have images by design.
Lots in preview (coming soon) status and not yet open for bidding may not have images yet, so please only alert us to missing images on items open for bidding. We will add images for these lots as soon as they become available.
If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.
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Contact Us
Contact us at 877-HERITAGE (437-4824) or Bid@HA.com
Media Inquiries: Media@ha.com (Please, do not send appraisal requests to Media.)
Dallas Office
Mailing Address:
PO Box 619999
Dallas, TX 75261-6199
Street Address:
2801 W. Airport Freeway
Dallas, Texas 75261-4127
(Northwest corner of W. Airport Freeway & Valley View Lane)
Click here for directions
Local Phone: 214-528-3500
Fax: 214-409-1425
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment
Mailing Address:
PO Box 619999
Dallas, TX 75261-6199
Street Address:
2801 W. Airport Freeway
Dallas, Texas 75261-4127
(Northwest corner of W. Airport Freeway & Valley View Lane)
Click here for directions
Local Phone: 214-528-3500
Fax: 214-409-1425
Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment
New York Office
Mailing Address:
445 Park Ave. (at 56th Street)
New York, NY 10022
Click here for directions
Phone: 212-486-3500
Fax: 212-486-3527
Hours:
Mon-Fri: 9:00 AM ET - 5:00 PM ET
Mailing Address:
445 Park Ave. (at 56th Street)
New York, NY 10022
Click here for directions
Phone: 212-486-3500
Fax: 212-486-3527
Hours:
Mon-Fri: 9:00 AM ET - 5:00 PM ET
Beverly Hills Office
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602
Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment
Chicago Office
Mailing Address:
222 West Hubbard Street
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200
Hours:
Mon-Fri: 10:00 AM - 5:00 PM CST
Mailing Address:
222 West Hubbard Street
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200
Hours:
Mon-Fri: 10:00 AM - 5:00 PM CST
Florida Office
Mailing Address:
250 Royal Palm Way, Ste. 306
Palm Beach, FL 33480
Click here for directions
Local Phone: 877-HERITAGE (437-4824)
Hours:
By Appointment Only
Mailing Address:
250 Royal Palm Way, Ste. 306
Palm Beach, FL 33480
Click here for directions
Local Phone: 877-HERITAGE (437-4824)
Hours:
By Appointment Only
Hong Kong Office
Mailing Address:
Unit 802, 8/F Tower Two, Lippo Centre,
89 Queensway Road, Admiralty, Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296
Hours:
9:30 AM - 6:00 PM
Mailing Address:
Unit 802, 8/F Tower Two, Lippo Centre,
89 Queensway Road, Admiralty, Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296
Hours:
9:30 AM - 6:00 PM
Europe Office
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Nederland
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895
Hours:
Mon-Fri: 9:00 AM - 5:00 PM
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Nederland
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895
Hours:
Mon-Fri: 9:00 AM - 5:00 PM
London Office
Mailing Address:
10 Hanover Street
London, Mayfair, W1S 1YQ, UK
United Kingdom
Click here for directions
Local Phone: +44 (0)207 493 0498
Email: UK@HA.com
Hours:
Mon-Fri: 11:00 AM - 6:00 PM GMT
Mailing Address:
10 Hanover Street
London, Mayfair, W1S 1YQ, UK
United Kingdom
Click here for directions
Local Phone: +44 (0)207 493 0498
Email: UK@HA.com
Hours:
Mon-Fri: 11:00 AM - 6:00 PM GMT
Belgium Office
Mailing Address:
Leuvensesteenweg 509, 1930
Zaventem
Belgium
Click here for directions
Local Phone: +32-(0)2-2040140
Email: info@ha-europe.be
Hours:
9:00 AM - 5:00 PM
Mailing Address:
Leuvensesteenweg 509, 1930
Zaventem
Belgium
Click here for directions
Local Phone: +32-(0)2-2040140
Email: info@ha-europe.be
Hours:
9:00 AM - 5:00 PM
Tokyo Office
Mailing Address:
Heritage Auctions Japan K.K.
11F TOHO Hibiya Promenade Building
1-5-2 Yurakucho, Chiyoda-ku, Tokyo 100-0006 Japan
Click here for directions
Phone: 03-6807-5150 / +81 3-6807-5150
Fax: 310-492-8602
Email: Japan@HA.com
Hours:
Mon-Fri:
10:00 AM - 5:00 PM and by appointment only
Mailing Address:
Heritage Auctions Japan K.K.
11F TOHO Hibiya Promenade Building
1-5-2 Yurakucho, Chiyoda-ku, Tokyo 100-0006 Japan
Click here for directions
Phone: 03-6807-5150 / +81 3-6807-5150
Fax: 310-492-8602
Email: Japan@HA.com
Hours:
Mon-Fri:
10:00 AM - 5:00 PM and by appointment only