Frequently Asked Questions

Most Requested

• Interested in Selling Jewelry, Timepieces & Luxury Accessories
• Jewelry, Timepieces & Luxury Accessories Related Question
• When will I receive my winnings/purchases?
• What are my fees, shipping, and handling charges?
• Contact a Specialist
• Questions Regarding Trusts & Estates

Jewelry, Timepieces & Luxury Accessories Questions

• The Collector's Handbook - A step-by-step guide to estate planning
• About Jewelry, Timepieces & Luxury Accessories - Visit our Reference page for a wealth of information on collecting & collectibles
• Jewelry, Timepieces & Luxury Accessories Related Question
• First time Consignor? Learn more about the process.
• Interested in Consigning Jewelry, Timepieces & Luxury Accessories
• Interested in Selling Jewelry, Timepieces & Luxury Accessories
• How much are my Jewelry, Timepieces & Luxury Accessories worth?
• Questions Regarding Trusts & Estates
• How do I prepare my collection for my heirs and beneficiaries?
• How do I make sure Heritage handles the appraisal and sale of my estate collection?
• Questions Regarding Museum &
  Institutional Services
• Formal Appraisal Service Question
• Learn how to pack and ship your items
• More traffic equals more potential bidders. HA.com receives more traffic than any other auction house website. (Source: Similarweb.com)

Payment and Delivery

• When will my invoice be posted to the website?
• When is my invoice payment due?
• Does Heritage have a payment plan?
• What are my fees, shipping, and handling charges?
• When will I receive my winnings/purchases?
• Do I have to pay sales tax?
• What are your payment options?
• Why didn't I receive an invoice in the mail?
• Can I pay using PayPal? I noticed I can login via my PayPal Account.
• Can I pay my invoice with cryptocurrency?
• Why did you not auto charge my credit card?
• Why do you charge a 2.9% credit card fee?
• Can you pay me in Bitcoin for the items I sold through Heritage?

My Account

• Change my personal information (e-mail address, e-mail preferences, physical address, etc.)?
• Technical problems with Website or Registration
• I am having problems signing in or accessing members only features.
• Forgot User Name or Password?

Auctions and Bidding

• Bidding Tutorial
• Everything you need to know about consigning to an auction
• What is Heritage Live?
  
• Heritage Live! Frequently Asked Questions
• Questions About Online Auctions
• General Bidding Question
• I'm interested in a lot that did not sell in your last auction.
• Results of past auctions and my previous bids
• Why is there no description for an auction lot?
• Report an error/bug, description or lot correction
• Why is there no image with this lot?
• What is the Buyer's Premium?
• How can I be notified when an item I’m interested in comes up for auction?
• Get help setting up a Wantlist
• Why am I being outbid immediately?
• Terms and Conditions
• How do I sign up to receive printed catalogs?

Website Tips

• Spam Blocking
• Cookies and Security (Can't Sign in)
• Bidding Tutorial
• Increasing your bids
• Bidding Between Increments
• Batch Bidding - Place Multiple Bids with a Single Click
• Tracking Lots
• Bookmarking
• Sort your search results
• Why am I being outbid immediately?
• What is Heritage Live?
• Three Things to Know About Heritage Live!
• Heritage Live! Frequently Asked Questions
• What are Make Offer to Owner and Buy Now from Owner?
• How To "Make an Offer" to Heritage
• Make Notes on Items That Interest You